Frequently Asked Questions
Delivery & Tracking
How can I track my delivery?
Once your job is booked, you’ll receive access to real-time tracking. You can follow your courier from pickup to drop-off and see when the delivery is completed.
What proof of delivery do you provide?
Every job includes digital proof of delivery with a timestamp and recipient signature, so you always know exactly when and to whom we delivered.
Services & Capabilities
What types of items can One Off Delivery handle?
We handle local business documents, parcels, small equipment, and food/catering orders. If you’re unsure whether we can move something, contact us with the details and we’ll confirm.
Can you handle urgent, last-minute deliveries?
Yes. Urgent and same-day deliveries are a core part of what we do. If it’s time-sensitive, let us know the deadline and we’ll recommend the right service level.
Do you deliver food and catering orders?
Yes. We work with restaurants and caterers to deliver temperature-sensitive orders. Our drivers are trained in food handling best practices to help ensure meals arrive fresh and ready to serve.
Business & Scheduling
Do you offer scheduled or recurring routes?
Yes. We can set up daily, weekly, or custom routes for offices, clinics, restaurants, and other businesses that need regular pickups and drop-offs.
Can One Off Delivery scale as my business grows?
Absolutely. You can start with one-off jobs and move into higher volume or dedicated routes as your needs increase. We’ll adjust your service plan as you grow.
Safety & Reliability
How do you handle sensitive or confidential documents?
Sensitive items (such as contracts or legal documents) are handled with priority and documented chain-of-custody from pickup to final signature.
What happens if there’s a delay?
Delays are rare, but if something unexpected happens, we’ll notify you through our tracking updates and support team and work to complete the delivery as quickly as possible.
Billing & Pricing
How is pricing calculated?
Pricing is based on distance, service level (standard or rush), package size/weight, and any special handling needed. For regular routes or higher volumes, we can create a tailored rate structure.
Is there an extra charge for urgent or after-hours deliveries?
Time-critical and after-hours jobs may include an additional premium. You’ll always see the cost upfront before you confirm the delivery.
Can I get a quote before booking?
Yes. Share your pickup and drop-off locations, timing, and basic package details, and we’ll provide a clear quote so you can decide how to proceed.
What payment methods do you accept?
We support common digital payment methods and business invoicing for approved accounts.
Do you provide invoices for business clients?
Yes. Business customers receive itemized invoices that show each job, including date, route, and price, to make reconciliation easy.
Do I need a contract, or can I use you for one-off jobs?
No contract is required. You can use One Off Delivery for true one-off jobs, recurring routes, or a mix of both—whatever fits your operations.